HCHB Login Guide: How I Access Homecare Homebase for Agency Workflows
Every day, I rely on the HCHB login portal to manage clinical documentation, patient visits, and scheduling for my home health agency. Homecare Homebase (HCHB) is a leading cloud-based platform tailored for home health and hospice professionals. Whether I’m a nurse in the field, an admin back at the office, or part of a billing team, HCHB brings together the tools I need to manage patients and improve outcomes.
From managing patient notes and syncing care plans to staying compliant with CMS requirements, HCHB simplifies complex tasks. Logging in is my first step toward navigating all these features efficiently on desktop and mobile alike.
In this guide, I’ll show you how I log in to HCHB, reset my password, access the HCHB mobile app, and troubleshoot common login issues. Let’s walk through it step by step.
Why I Use HCHB for My Home Health Workflow
As someone working in home health, having quick and reliable access to clinical data is critical. Here’s why I depend on HCHB daily:
With all this power, my first move every shift is to log in.
How I Log In to HCHB (Homecare Homebase)
1. Web Portal Login
When I’m at my desk, I prefer using the HCHB web platform for full access.
Steps I Follow:
Once I’m in, I can access schedules, patient data, and documentation tools.
2. HCHB Mobile Login (PointCare)
Most of the time, I use the PointCare mobile app, which is the field clinician version of HCHB.
Steps I Use on Mobile:
Note: You may need VPN or secure connection based on agency policies.
How New Employees Get HCHB Access
If you’re new to a home health agency, HCHB access is usually provided by your HR or IT department.
What You’ll Need:
I always recommend new hires log in and explore during training week to get comfortable and also utilize MetDental Provider Login for seamless patient service and billing access..
Resetting My HCHB Password
When I forget my password (and it happens), I follow these steps:
If I don’t get the email, I check with my agency’s IT support they can reset it for me directly.
HCHB Login Requirements & Supported Devices
Before logging in, I make sure I’m using a supported setup.
For Desktop Access:
For Mobile (PointCare):
My agency uses a secure MDM (Mobile Device Management) to push updates and settings automatically.
Troubleshooting Login Issues: What I Do
Here’s a quick breakdown of common HCHB login issues I’ve faced and how I fixed them:
| Issue | Cause | Solution |
| Incorrect login credentials | Typo or expired password | Use “Forgot Password” link or call IT |
| App won’t sync | No internet or outdated version | Reconnect to Wi-Fi and restart the app |
| Login loop or stuck screen | Browser cache or session error | Clear browser cache or switch browsers |
| Login failed VPN not active | Secure access required | Activate agency VPN or mobile hotspot |
| Access denied after updates | Permissions revoked or device not updated | Contact IT admin for device reauthorization |
Top Features I Use After Logging In
Once I’m inside the system, these are the key features I use most:
Visit Management
I view all my scheduled visits, including locations, instructions, and patient notes.
OASIS Assessments
HCHB makes it easier to complete OASIS evaluations and sync them to QA review.
Clinical Documentation
With real-time input and automatic syncing, I can chart directly into the patient record.
Alerts & Compliance
The system flags missing fields, late notes, or issues that could lead to billing delays.
Patient History Lookup
Before I visit a patient, I review previous visits, medications, and plan of care.
Mobile App Capabilities
The HCHB PointCare App allows me to:
It’s indispensable for field workers like me who often lack steady internet access during visits.
How to Contact HCHB Support
If something goes wrong beyond what I can troubleshoot, here’s where I go for help:
Always include your agency name, username, and error details in support requests.
Final Thoughts
Using the HCHB login every day keeps my workflow on track. It gives me access to patient records, visit schedules, compliance tools, and communication everything I need to focus more on care and less on paperwork. Whether you’re a new field nurse, a hospice case manager, or part of a billing team, HCHB is a powerful tool that improves efficiency, communication, and patient outcomes. If you use it right, it becomes more than just a login it becomes a lifeline for your day-to-day care delivery.
